Pakluk Privacy Policy — How Your Information Is Collected, Used, and Protected

Pakluk is an online betting platform built specifically for users in Bangladesh. We believe that in the digital age, personal privacy is a fundamental right. That's why protecting your information is the top priority at every step on Pakluk.

This Policy applies to the Pakluk website, mobile platform, and all associated services. Whether you're registering, making a deposit, placing a bet, or contacting customer support — this Policy is in effect throughout.

Pakluk collects different types of information depending on the situation. This information falls into three main categories:

We always aim to keep the amount of data we collect to a minimum. Pakluk only asks for what is strictly necessary to provide our services.

Pakluk uses your data solely for the specific purposes outlined below — it is never used for anything beyond that.

• Account Management: Completing registration, ensuring secure login, and keeping account information up to date.
• Betting Services Provided: Processing bets, updating results, and ensuring winnings are paid out correctly.
• Financial Transactions: Processing deposits and withdrawals securely, and preventing fraud.
• Identity Verification: Age and identity verification — a legal requirement.
• Customer Support: Resolving complaints and inquiries, and maintaining support history.
• Platform Development: Analyzing usage patterns to improve service quality.
• Relevant Offers: Keeping you informed about bonuses and promotions tailored to your preferences.

Pakluk never sells your data. However, limited information may be shared in specific circumstances where it is necessary to provide our services.

• Payment Provider: Payment gateways such as bKash, Nagad, and Rocket receive only the information needed to process transactions. They operate under their own privacy policies.
• Legal Obligations: We may be required to disclose information to authorities under Bangladeshi law or by court order.
• Fraud Prevention: Relevant authorities may be assisted in investigations involving money laundering or serious fraud.
• Technology Partners: Certain technology providers handling hosting and cybersecurity services may have limited access to data, but are contractually bound to maintain confidentiality.

Pakluk uses industry-leading technology to keep your data secure. Our staff policies and internal processes are an equally important part of that protection.

• SSL 256-Bit Encryption: All data transmissions take place over encrypted channels — completely unreadable to any outside party.
• Secure Servers: Data is stored in maximum-security data centers and monitored 24/7.
• Access Controls: Only authorized staff can access user data, and only to the extent required by their role.
• Two-Step Verification: Two-factor authentication is used for sensitive operations.
• Regular Audits: Security measures are reviewed and updated on a regular basis.
• Cyber Attack Monitoring: Suspicious activity is detected instantly through our real-time monitoring system.

Remember — only you know your account password. Never share your password or OTP with anyone.

Cookies are small data files stored in your browser. Pakluk uses cookies solely to improve your experience on the platform.

Most browsers let you manage cookie settings. However, disabling cookies may cause some features on Pakluk to stop working properly.

From the moment you open an account with Pakluk, you are entitled to the following rights.

Each type of data has a defined retention period. Once that period expires, the data is securely deleted.

Pakluk is a platform exclusively for users aged 18 and above. We never knowingly collect personal information from minors.

Pakluk reserves the right to update this Privacy Policy from time to time. Updates may be necessary to keep pace with changes in technology, law, or our services.

• Members will be notified by email or SMS of any significant changes.
• The date of any changes will be shown at the top of this page under "Last Updated".
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

For any privacy-related questions or concerns, contact Pakluk's support team directly. We're available seven days a week.

• Email: [email protected] (For privacy matters, use the subject line: "Privacy Request")
• Live Chat: Log in to the platform and start a chat anytime.
• Response Time: Privacy-related requests are responded to within 3 business days.